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Procedure for Referring Agencies

The goal of Furniture for Families is to redistribute safe, clean, functional furniture in a professional, dignified manner, from those who want to share to those who are truly in need. We are a nonprofit, all volunteer organization.  We receive donated usable furniture in our warehouse and distribute it to local needy families, referred to us by agencies like yours. All clients must be screened and sponsored by a caseworker from a social service agency who has been in the home and is familiar with the needs of the client.

What You Need to Do

1. Make a home visit and screen your client to determine actual needs for furniture.

2. Make copies (for each client) of the FFF Agency Referral Form.

3. Complete the form with your clients, making sure that they understand and sign the form. Be sure the Wish List contains only items the client truly needs (we want to provide needed furniture, not upgrade existing furniture).

4. When the application is complete, call us for an appointment for you and your client to choose and take home furniture: (916) 635-0664.

5. On the day of the appointment, your clients will need to bring a truck and people to load their furniture. Instruct your client to bring the completed form to the appointment. You must accompany your clients when they visit our warehouse.

We do not deliver furniture nor do we have loading staff. Each client may only visit our warehouse once. Some needed items may not be available at the time of the appointment. We do not hold furniture and all items must be taken during the allotted appointment time.  If your client can’t make it, you may bring another client who qualifies. If you must cancel, let us know as early as possible. Cancellations mean everyone loses! Excessive cancellations may result in loss of privileges for the agency.

Making an Appointment

Once you have received notice that your agency is on our “approved list”, you are eligible to make appointments with Furniture for Families. Make your home visit and fill out the “FFF Agency Referral Form” with your client. List everything they NEED, but please don’t list items they already have.

Call Furniture for Families starting right at 9 AM on Tuesdays. We don’t answer before 9, to be fair to all, and we quickly fill our six weekly appointments. Use re-dial and be persistent. If it keeps ringing, you are on call waiting and may get the next appointment, so stay on the line. If you get a busy signal, hang up and re-dial. We schedule one hour appointments at 9, 10, and 11 AM, on Tuesdays and Wednesdays, two weeks in advance. You may make one appointment per phone call, but may call right back for a second appointment.

If you get an appointment, you will need to come with your client to the appointment and bring the completed forms, a truck large enough to safely haul the furniture in one trip, ropes, and people to load the furniture.